Shipping and Store Pickup Info
FIRST: If you have special requests or want to triple check processing time, feel free to text or email. We will get back to you with an answer!
E-mail: orders@raygunsite.com
Text: 515.310.3080
ORDER PROCESSING: We ship orders Monday through Saturday and orders are typically ready for shipping within two days of being received (depending on day of week, time, etc). While we process orders on Saturdays, USPS doesn't pick up from us on weekends and during busy periods like the Holidays, it will take us a little longer to get orders out. Please keep in mind at checkout that the time frames listed for various shipping options is in addition to the time we need to process and mail the order.
SHIPPING METHOD: We use the United States Postal Service (USPS) as our primary carrier. We offer First Class, Priority and Express Mail as well as International shipping options.
SHIPPING RATES: We keep it simple, you pay the same price it costs us to ship your order. Our shipping rates are calculated on the weight of your package and the shipping class you select.
STANDARD (USPS): 2-5 days
*cost calculated by weight
PRIORITY (USPS Priority): 1-3 days
*cost calculated by weight
INTERNATIONAL (USPS International): 2-4 weeks
*cost calculated by weight
Pick-Up at your local RAYGUN store
*free option. you will receive an email when your order is ready.
All products on our website are available for in-store pick-up. If the product is in the store, you will be notified right away that your pick-up is ready. If the product is not in the store, we will get it there ASAP, and you will be notified when it is ready. That is why it may be 2-4 days from the purchase date for your order to be ready. *You will receive an email when your order is ready for pickup. Please do not show up before receiving that email.*
If you have questions or need a product faster, just e-mail us!
FedEx or UPS? We can ship out using FedEx or UPS as well. Just contact us!
If you have any special shipping needs, you can let us know in the comments field of your order during the checkout process.
WHERE'S MY ORDER? If you haven't received your order and you suspect a problem, e-mail or call 515.310.3080!
RETURNS AND EXCHANGES: You can get a full refund at any time for any reason! It doesn't matter if the garment has been worn and washed or even if you said "I pinky-swear that I'll never return this item!" You can get a full refund for product, shipping, with no re-stocking fees.
We will also exchange an item for any reason, even if it's been worn and washed. No extra shipping costs, no re-stocking fees.
It doesn't matter, you're the boss!
Our shipping department is a real place with real people, and we can take care of whatever you need. It is the easiest returns-and-exchanges policy in the universe!
