Basic Instincts
TO RETURN OR EXCHANGE, OR TO ASK A QUESTION:
- E-mail us: orders@raygunsite.com
- Call us: 515.288.1323
- Text us: 515.288.1323
- Or Stop by: any of our stores
... and we'll take care of it for you!
You can get a full refund at any time for any reason! It doesn't matter if the garment has been worn and washed or even if you said "I pinky-swear that I'll never return this item!" You can get a full refund for product, shipping, with no re-stocking fees.
It doesn't matter, you're the boss!
Our shipping department is a real place with real people, and we can take care of whatever you need. It is the easiest returns-and-exchanges policy in the universe!
ORDER PROCESSING: We ship orders Monday through Saturday and orders are typically ready for shipping within 48 hours of being received (depending on day of week, time, etc). Please keep in mind at checkout that the timeframes listed for various shipping options is in addition to the time we need to process and mail the order.
SHIPPING METHOD: We use the United States Postal Service (USPS) as our primary carrier. We offer First Class, Priority and Express Mail as well as International shipping options.
SHIPPING RATES: We keep it simple, you pay the same price it costs us to ship your order. Our shipping rates are calculated on the weight of your package and the shipping class you select.
STANDARD (USPS): 2-5 days
*cost calculated by weight
PRIORITY (USPS Priority): 1-3 days
*cost calculated by weight
NEXT DAY (USPS Express): Next Day (if ordered before 4PM Central)
*cost calculated by weight
INTERNATIONAL (USPS International): 2-4 weeks
*cost calculated by weight
FedEx or UPS? We can ship out using FedEx or UPS as well. Just contact us!
Pick-Up at your local RAYGUN store
*free! you will receive an email when your order is ready. All products on our website are available for in-store pick-up. If the product is in the store, you will be notified right away that your pick-up is ready. If the product is not in the store, we will get it there ASAP, and you will be notified when it is ready. That is why it may be 1-3 days from the purchase date for your order to be ready. *You will receive an email when your order is ready for pickup.*
If you have questions or need a product faster, just e-mail us!
If you have any special shipping needs, you can let us know in the comments field of your order during the checkout process.
WHERE'S MY ORDER? If you haven't received your order and you suspect a problem, e-mail or call (515 288 1323)!
